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Forum Discussion
Safari extension is unresponsive
I find that often when using 1Password on iOS that the extension presents a login, but that tapping on the login has no effect. Video attached. Reloading the page does not seem to help.
https://sh...
1P_Dave
Moderator
ModeratorI'm sorry that the issue continues to occur repeatedly. The next time that it happens, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/720000/#Comment_720000
- Your forum username:
tedsvo - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
