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Forum Discussion

tedsvo's avatar
tedsvo
New Contributor
4 months ago

Safari extension is unresponsive

I find that often when using 1Password on iOS that the extension presents a login, but that tapping on the login has no effect. Video attached. Reloading the page does not seem to help. https://sh...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello tedsvo! 👋

I'm sorry that 1Password for Safari isn't responding when you tap on the suggestion menu. Try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari.

Then try to fill a password on a page. Does this resolve the issue or do you see the same behaviour?

-Dave