1Password on different machines out of sync

camner

I sync 1P v4 via Dropbox, and I noticed that 1P on two different machines were out of sync. If you'll take a look at the two screenshots, you'll see that the 1P.agilekeychain files on the two machines are exactly the same size, so I think they should be identical (that's assuming that it's unlikely if there are logins in one version not in the other that the two files would not be exactly the same size!). You'll also see in the screenshots that there are two Zenfolio entries in the MacPro instance of 1P that are not in the MacBook Air instance. (FWIW, these entries are also not in my iPhone, either).

I have looked at the two Dropbox instances, and other files that are in the Dropbox are correctly synced and I can move files in and out of the Dropbox on either machine and DB correctly syncs the changes.

Any thoughts about how to get these two computers to sync their 1P keychains correctly? (BTW, Dropbox does not preserve file datestamps well, so the fact that the file dates are different should not be what's causing the problem).

camner

I just realized that I had private details visible in the screenshots...not a good idea! (So I deleted the screenshots, realizing that I had described what the screenshots showed. I'm up too late...I'll repost edited versions of the screenshots later. Sorry for the disjointed post.

camner

FWIW, I'm aware of the sync issue with 1P installed via the MAS. My version is 4.1.1 downloaded from Agile, NOT from the MAS.

Here are the screenshot links:

camner

Further investigation suggests that 1P isn't identifying correctly the location of the agilekeychain file.

This screenshot from the docs says that 1P should identify the location of the keychain location within Dropbox, but it isn't (and it isn't at the root of the Dropbox). Looking at 1P on another machine I see that 1P IS identifying the location of the agilekeychain file.

So, I fixed the problem by disabling syncing on the Mac Pro and then restarting syncing and manually locating the Dropbox folder.

All is well, but I wonder how 1P lost track of its keychain location (only partially...it was able to work just fine somehow...just not sync correctly)

Megan

Hi @camner,

First of all, I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

I'm so glad to hear that you were able to get yourself sorted out by re-enabling sync. It looks like you ran into this bug: 1Password Losing Sync Permissions after System Restart [MAS]. You'll be happy to know that it has been fixed in our most recent version - 4.1.2 for MAS users, and 4.1.3 for users who purchased from our website. Syncing should be behaving properly for you now, but if you see any further difficulties, please let me know - we'd be happy to help you out!

camner

Thanks @Megan for the response. My version of 1P is NOT the MAS version, so I guess my problem should be called "1Password Losing Sync Permissions after System Restart [non-MAS]" :))

Fortunately, the issue did not recur. (But I was bitten by the "1P 4.1.3 lost track of my license" bug, too! (Didn't recur after giving 1P the license again)

sjk

Hi, @camner.

With Dropbox syncing configured, it's unusual that the path to a 1Password keychain in Dropbox would be missing in the 1P4 Preferences > Sync window unless 1P4 couldn't locate the keychain for some reason.

For example, here's what it looks like normally:

Here's shortly after removing the 1Password folder containing the keychain and restarting 1P4:

And here's after also restarting 1P mini:

Is it possible your 1Password.agiilekeychain was temporarily unavailable to 1P4 for any reason, causing symptoms like you saw and in my example?