Preferences aren't saved in 4.1.2 (App Store) [moved to email]

Lexis
Lexis
Community Member
edited April 2014 in Mac

Hi there,

I just purchased 1Password 4 in the App Store, but my preferences aren't saved. Everytime I start the app, it shows the welcome dialog and I have to set all my preferences again.

I tried the solution of changing the names / deleting the files in ~/Library/Containers and ~/Library/Preferences. Also, quitting 1Password mini, quitting the main app and deleting and reinstalling the app didn't work for me. I use Dropbox for syncing, but after a reinstall it finds some old data in iCloud.

Can I send you guys a diagnostics report and how would I do that?

Thanks,

Julian

Comments

  • Lexis
    Lexis
    Community Member

    Okay, I managed to create a diagnostics report by downloading the troubleshoot tool and I sent you guys an email containing the report, which I emailed to support+forum@agilebits.com. I linked to this forum post in the email, so I hope to hear from you soon.

  • sjk
    sjk
    1Password Alumni
    edited April 2014

    Hi @Lexis,

    We've received your Diagnostics Report - thanks! Someone from our support team will follow up with you directly in email to avoid creating any confusion between here and there. :)

    .

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