Firefox extension displays "connecting" [update to v4 extension]

Jasper
Jasper
edited July 2014 in Mac
This discussion was created from comments split from: Firefox extension not connecting.

Comments

  • VinceR
    VinceR
    Community Member

    I am a new user and am having the same issue. I am running Firefox 30.0, the latest, and 1Password
    Version 4.4.1 (441006) that i downloaded and installed from the Mac App Store. I have uninstalled the extension, downloaded the latest extensions and still nothing. I have uninstalled Firefox and reinstalled and still nothing. The 1Password Key Icon shows in the browser but if I click it it ask for the master password which I enter and get the timer stating that it is connecting.

    Safari works but I prefer Firefox.

  • Jasper
    Jasper

    Hi @VinceR,

    It sounds like you still have the old version 3 browser extension installed in Firefox. You will need the version 4 browser extension if you're using 1Password 4.

    First, please uninstall any existing 1Password extensions from your browser.

    Then, download and install the new extension from here: https://agilebits.com/browsers/index.html

    Please let me know if that helps. :)

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