Dropbox creates conflicted contents.js [resolved with app reinstallation and resetting Dropbox sync]
Hi - I'm using 1Password 4.4.1 on 3 Macs -- 1 desktop (home), 1 desktop (work), and 1 laptop (home) -- with each of the Macs running OSX 10.9.4 and 1Password 4.5.3 on my iPhone 5s which is running iOS 7.1.2.
Recently, I noticed that although the Macs were synching fine with Dropbox, the iPhone was no longer synching. I tried to reset the sync on all of the devices (remove data from Dropbox via preferences, restart each device, regenerate new 1Password folder in Dropbox, then allow full sync). When I chose the new primary on device #2 all went well… but then each of the two devices began to report conflicted copies of content.js being generated about every 3-5 seconds. After a number of these warnings I turned off synching on one of the devices.
So now I can't sync between my devices anymore without constant new and conflicted copies of content.js being created. And I'm not sure if it even solved the iPhone problem because I don't want to deal with starting up its sync again.
Any ideas of how to proceed?
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Hi @colinmac,
Could you please try completely re-setting Dropbox sync again:
On your iOS device(s), open 1Password 4 for iOS, tap Settings > Sync > Sync Service, then Disable Sync.
On your Mac(s), open 1Password 4 for Mac, and click the 1Password 4 menu, then Preferences. Click Sync, and then Change syncing.
- Check the box to remove the data from Dropbox and confirm that you want to disable sync.
Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.
Restart all your devices.
On your Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.
Allow Dropbox to fully sync.
Go back to any other Macs and iOS devices and re-enable Dropbox sync.
If that doesn't help, we're happy to investigate further. Please email us a Diagnostics Report from your Mac, along with your forum username and a link to this discussion, to: support+forum@agilebits.com
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Thanks! Don't know why it didn't work the first time but this time I also deleted 1Password on both the iPhone and 2nd computer and then reinstalled. That did the trick.
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Hi @colinmac.
On behalf of @JasperP, you're welcome. Thanks for letting us know what did the trick to get this resolved!
If you have any further questions or concerns, please don't hesitate to start a new forum topic or email us directly at support@agilebits.com -- we're here to help. Since this discussion has a happy ending I'll close it now. :)
Enjoy the rest of your weekend!
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