Problem with iCloud sync
Aurgh! It seems like every time I log out, 1P4 looses it's ability to sync with iCloud. I've been given a solution to rectify the problem, but it keeps happening.
I sync with my iPhone via iCloud, and have to disable sync on the phone, change the sync method on the desktop, log out, log back in, re-conect desktop to iCloud, then turn iCloud sync back on on the phone. This has been happening for several weeks, but it's getting really annoying. :(
anyone have a REAL solution to fix the problem, rather than the symptom?
Comments
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Hi @gvantass
I'm so sorry to hear that you're having trouble here. We'll need to take a closer look at your system here to determine where things are getting tangled up.
I'd like to ask you to create some Diagnostics Reports, one from each of your devices.
—Mac—
https://guides.agilebits.com/knowledgebase/1password4/en/topic/diagnostics-report#mac4—iOS—
https://guides.agilebits.com/knowledgebase/1password4/en/topic/diagnostics-report#ios4Then attach the entire file to an email to us: support@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here once you've sent the Report in will help us to keep an eye out for it. :)
Once we see the report we should be able to better assist you. Thanks in advance!
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