Upgraded to Yosemite and 1Password won't work anymore

laurasaridavis
laurasaridavis
Community Member

I'm not particularly tech savvy, but I did download the updated 1password and I updated my IOS software, and I keep an error page that says it won't open. I've rebooted my machine and still get the same error message. I've taken a screen shot:
I obviously can't get in my bank accounts, my passwords for anything and I am in trouble without being able to access 1Password.

I would like someone to actually call me and talk me through how to fix this. It's urgent and I'd like a phone number so I can talk to someone who can help me. I'm an everyday user, not someone who can do all kinds of complicated technical things.

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited November 2014

    I don't work for AgileBits, but I can recommend that you try deleting 1Password, downloading it again, and then trying to run it. That has sloved similar problems for others. What ever you do, DO NOT use an uninstaller application. Those will likely delete your valuable data, along with the application. Just drag the 1Password application from the Applications folder to the trash. For good measure, empty the trash and restart your machine before downloading it again.

  • laurasaridavis
    laurasaridavis
    Community Member

    hawkmoth, I'll try that. thanks. I'll let you know what happens.

  • laurasaridavis
    laurasaridavis
    Community Member

    I am worried about losing all my passwords. That would be a total disaster!

  • laurasaridavis
    laurasaridavis
    Community Member

    Hey, Hawkmoth, thanks! It worked! That was great. Thank you!

  • hawkmoth
    hawkmoth
    Community Member

    @laurasaridavis‌ - Glad to hear that! The reason not to use an uninstaller is to protect those passwords from deletion.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    @laurasaridavis‌

    I'm glad to hear hawkmoth got you all sorted out. I'm going to close this thread as you've got it all sorted out but please do post if you have any other questions or problems and somebody will be here to assist :smile:

This discussion has been closed.