"Keychain 'login' cannot be found to store 'Safari.'" (OR ANYTHING ELSE)
Something went wrong after I bought 1Pass and after, I think, the first update to 1Pass4. I am running Mavericks 10.9.5. Anytime I try to open anything needing any kind of password at all, I get the above message, with the choice to either "cancel" or "Reset to Defaults". My keychain has been erased (likely during a reset.) 1Pass stores passwords but won't fill them. Until I updated to the latest version of 4, after which it erased all the passwords it had. I'm really beginning to regret buying 1Pass. At least with Keychain, I could find things. Please tell me how to fix this so that 1) no more "Keychain 'login' cannot be found" messages pop up and 2) so that 1Pass will work. By the way, it also turns off all my Safari extensions EVERY TIME I OPEN SAFARI. And when I enable them, I get the "Keychain etc" message twice. Each. So you understand, I'm a little frustrated.
BTW, I tried to get a screen cap for it, but when the dialog box pops up it means you can't do anything else until you've either canceled or reset.
Comments
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Hi @jafo_sbin,
I'm sorry you've been having problems with 1Password!
From your description, it sounds like the error message you're getting is from Apple's Keychain Access app or Safari, not from 1Password. You also mentioned Safari is disabling your extensions every time you open the browser, so it's possible there is a problem with Safari, which could certainly explain problems with the 1Password extension.
If you open the main 1Password app on your Mac, are your logins listed there? Do you also see your logins when you click the 1Password extension icon in Safari? What happens when you select one of your logins from the 1Password extension?
If 1Password is not filling your login username & password on websites, can you please describe the exact steps you take to do that? For example, do you go to a website, then click the 1Password extension and choose your login item for that site? Do you double-click a login item from the main 1Password app? Do you use the keyboard shortcut to access the 1Password extension in Safari? The more details you can give us about the steps you take to use 1Password and what happens when you do that, the better. Thanks!
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