Always have problems with www.personalcapital.com

jfolger

Longtime user of 1Password, both Windows and Mac. Can't confirm this issue exists on Windows, but on my Mac, I seem to have an ongoing battle with my credentials at Personal Capital. Great website, BTW (and I'm not affiliated in any way, but a great site to manage your finances), and I use it daily.

Personal Capital includes a device ID in your log in screen, and sometimes that seems to confuse 1Password (or vice versa?). But I've even deleted the 1Password entry, let it automatically re-add the credentials, and it still eventually gets hosed up. Or, 1Password asks you to update the login every time, which is what will screw it up (if you accept it). What happens, if you accept the requested update, is it changes your login name to your device ID in 1Password. So you're left with continually telling 1Password to not accept these changes.

I didn't see a more discrete way of reporting my issue, so I'll assume the appropriate method is on the forums.

Megan

Hi @jfolger,

This is the perfect place to report issues with various websites. :) Could you tell me which URL you are using to log in to Personal Capital? When I go to www.personalcapital.com, I click the 'Sign In' button, which takes me to https://home.personalcapital.com/page/login/goHome, which has a field to fill in an email address:

I created a new entry in 1Password with my demo email address and the proper URL, and 1Password can open and fill this first page correctly:

Now, because I don't have a full account here, I can't test the second page - is this where 1Password fails? Or am I using the wrong sign in page?

Thanks for your help in tracking this issue down!