Firefox Extension [moved to email]

Options
laketahoebob
laketahoebob
Community Member
edited December 2014 in Mac

I have Apple store 1Password 5 installed. When installing the Firefox extension, it refuses to find 1Password and does not install the extension. Safari extension installed fine.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @laketahoebob‌

    Can I ask what version of Firefox you're currently running? I know we're working on compatibility issues with their betas at the moment and so I'm wondering if this is a factor. Given it works with Safari it shouldn't be a firewall issue but proxy settings specific to Firefox might interfere too.

    Let us know about version numbers and proxy settings in Firefox and we'll continue the troubleshooting from there :smile:

  • laketahoebob
    laketahoebob
    Community Member
    Options

    FF 34.0.5. In FF the proxy setting is set to "Use system proxy settings".

  • laketahoebob
    laketahoebob
    Community Member
    Options

    The extensions work in my MacPro so it must be something in the settings of this computer.

  • Stephen_C
    Stephen_C
    Community Member
    Options

    I'm sorry that I can't really help beyond saying it's not as such a Firefox problem—because I'm running the same version as you with the same proxy setting and it's working fine, with the 4.2.5.b1 1P extension installed. I have rather a lot of other add-ons (including Ghostery and Adblock Edge) and there's no conflict there. Is it possible you have some add-on that is causing a conflict? (I should say I'm running 1P5.1.BETA-14—but did recently revert to 1P5.0.2 and that made no difference to the fact the FF worked perfectly for me with 1P5.)

    Stephen

  • laketahoebob
    laketahoebob
    Community Member
    Options

    Just checked my MacPro. It's running 1PW version 5.0.2 and 1PW extension4.2.3. It works.

  • Hi @laketahoebob‌,

    Do you have a system proxy setup at all? We've seen instances lately where on systems that had an HTTP proxy setup that lacked an exception for "127.0.0.1" would end up with the extension unable to connect to the mini. Could you check that under System Preferences > Network > Advanced > Proxies > Web Proxy?

    Rick

  • laketahoebob
    laketahoebob
    Community Member
    Options

    There are no checks in the proxy tab. Nothing is selected including the Web Proxy box.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @laketahoebob‌

    I said earlier I didn't think it should be a firewall issue but I'm wondering, do you have any software firewall installed or something along the lines of Little Snitch? The browser extension communicates with 1Password mini via a socket so something is blocking that. If for some odd reason Firefox is blocked from communicating with 127.0.0.1 that would explain why it doesn't believe 1Password in installed. Software firewalls or web filtering software would seem a likely culprit given it doesn't seem to be the proxy.

    I originally thought that it wouldn't be a firewall because Safari works, so I'm wondering if it's specific rule blocking Firefox.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    It's a bit of a outside chance but maybe it's worth checking that web sockets are enabled in Firefox, I stumbled upon this page whilst looking for something else - Enabling the Websocket procotol in Firefox. I say it's an outside chance because I can't imagine how it would have been disabled.

  • laketahoebob
    laketahoebob
    Community Member
    Options

    Websocket was true already.

  • laketahoebob
    laketahoebob
    Community Member
    Options

    Error Message

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @laketahoebob‌

    What happens if you use the Choose... button and select your copy of 1Password in your /Applications/ folder?

  • laketahoebob
    laketahoebob
    Community Member
    Options

    Same error message

  • laketahoebob
    laketahoebob
    Community Member
    Options

    I previously had the Agile 1PW but downloaded and installed the Apple version because I thought I saw the Apple version was needed to have the extension work. And it does for Safari, just not for FF.

  • Drew_AG
    Drew_AG
    1Password Alumni
    Options

    Hi @laketahoebob‌,

    I'm sorry this is still a problem for you! At this point, I'd like to ask you to create a Diagnostics Report from your Mac: https://guides.agilebits.com/knowledgebase/1password4/en/topic/diagnostics-report#mac4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it.  :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • laketahoebob
    laketahoebob
    Community Member
    Options

    I just sent the requested file etc.

  • sjk
    sjk
    1Password Alumni
    edited December 2014
    Options

    Hi @laketahoebob,

    We've received your email with the diagnostics report – thanks for sending that in!

    Our team will look it over and follow-up with you directly through email with more details for resolving this problem. I'm also closing this discussion so we don't get wires crossed between here and there. :)

    ref: RGW-81185-247

This discussion has been closed.