1Password will not see my iCloud drive

rexp2
rexp2
Community Member
in Mac

I installed 1Password tonight on a machine running Yosemite. iCloud drive is enabled and indeed shows a check mark for 1Password mini. However, when I run 1Password, its opening screen asking for the location of my data does not show the iCloud drive. I have tried rebooting and turning off then on iCloud drive to no avail. I have 1Password running on other macs with no trouble. What is wrong?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    On the assumption you want to sync using iCloud, did you install the Mac App Store version of 1P (which does support iCloud sync) or the AgileBits store version (which does not)? See here for the iCloud FAQ, which may be helpful.

    If you need to post again for more help please tell us what version of 1P you are running.

    Stephen

  • rickfillion
    rickfillion

    Hi @rexp2‌,

    I'm sorry that you're experiencing this. I can think of a few reasons for why this could happen...

    1. The first thing to check is exactly what @Stephen_C said... to make sure that all devices are running 1Password 5 from the Mac App Store.
    2. You'll want to make sure that all devices are running 1Password 5. 1Password 5 and 1Password 4 cannot do iCloud Sync together.
    3. We've been seeing cases where iCloud reports back to 1Password that iCloud Drive/CloudKit is not available when it is. We've filed multiple bugs with Apple about this and hope they fix it soon. A workaround for this is to reboot the Mac which resets a few things and tends to get that problem fixed up.

    I hope this helps. Please let us know how it goes.

    Rick

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