Problem report - cannot open 1Password 5
Hello,
I cannot access 1Password as apparently there is something wrong since the installation of the latest update. Can someone help me resolve this? Here's the error report I get. If at leasat I could revert to 1Password 4 this would work for me as well, but it seems I can't..:
"1Password 5 cannot be opened because of a problem. Check with the developer to make sure 1Password 5 works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X."
And here the detailed information:
Process: 1Password 5 [7716]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [7716]
User ID: 501
Date/Time: 2014-12-11 13:04:07.703 +0100
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 0E2C6040-E62E-BEF0-9B64-4EADA6D807D3
Sleep/Wake UUID: 1BA60798-696E-4299-A2C6-4D4139D6F709
Time Awake Since Boot: 440000 seconds
Time Since Wake: 11000 seconds
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found
Comments
-
Do this:
- Drag the app to the trash (don't use any app cleaner tool, which may delete things you need to keep);
- Empty the trash and re-boot.
- Re-download and re-install.
That should fix the problem.
Stephen
0