Problem report - cannot open 1Password 5

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DLB
DLB
Community Member

Hello,

I cannot access 1Password as apparently there is something wrong since the installation of the latest update. Can someone help me resolve this? Here's the error report I get. If at leasat I could revert to 1Password 4 this would work for me as well, but it seems I can't..:

"1Password 5 cannot be opened because of a problem. Check with the developer to make sure 1Password 5 works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X."

And here the detailed information:
Process: 1Password 5 [7716]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [7716]
User ID: 501

Date/Time: 2014-12-11 13:04:07.703 +0100
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 0E2C6040-E62E-BEF0-9B64-4EADA6D807D3

Sleep/Wake UUID: 1BA60798-696E-4299-A2C6-4D4139D6F709

Time Awake Since Boot: 440000 seconds
Time Since Wake: 11000 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

Comments

  • Stephen_C
    Stephen_C
    Community Member
    Options

    Do this:

    1. Drag the app to the trash (don't use any app cleaner tool, which may delete things you need to keep);
    2. Empty the trash and re-boot.
    3. Re-download and re-install.

    That should fix the problem.

    Stephen

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @DLB,

    Stephen_C's instructions should get you all sorted out, but please let me know if you hit any snags and we'll investigate further! :)

This discussion has been closed.