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wasted1
wasted1
Community Member
in Mac

I use Chrome. I had already turned this off in preferences. But now it shows up again. I can't use 1password to fill out any logins as this error comes up. what is the workaround if its already turned off and not supposed to check this.

Comments

  • wasted1
    wasted1
    Community Member

    I just tried setting the web proxy as the troubleshooting page indicates. Didn't make any difference. 1password does not work with chrome at all.
    no changes from yesterday when it did work. What???? Safari works fine, I just don't use that browser

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @wasted1‌

    Can you let us know what versions of Chrome, 1Password and the 1Password browser extension you're currently running please.

  • wasted1
    wasted1
    Community Member

    Version 39.0.2171.95 (64-bit)
    1Password 5.0.2
    1 Password Beta 4.2.5.2

  • wasted1
    wasted1
    Community Member

    I downloaded the extension that is not the beta, and it seems to work now. Apparently the beta broke

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    I have to confess, I don't tend to run a lot of beta software myself. I salute those brave enough to do so though as there can be problems. Another cracking example at the moment is certain scrolling in 10.10.2 seems to be broken meaning anybody running Apple's beta is a bit borked at the moment.

    My personal opinion is unless you fall into one of these two options, stick with the stable.

    1. You've been told a bug that you find is a deal breaker is fixed in a beta
    2. You're brave and like testing stuff. You also don't mind if it breaks.

    I'm glad to hear you're up and running again though. Hopefully it will remain problem free :smile:

  • jgclark
    jgclark
    Community Member

    I've been having the same trouble for several weeks now. 1P v5.0.2 on OS X 10.10.1 running Chrome 39.0.2171.95 (64-bit). I've verified it's not in the middle of updating itself.

  • Jasper
    Jasper

    Hi @jgclark,

    Do you use a firewall or similar tool, such as Sophos? Security software can interfere with the web socket connection and can cause the verification process to fail.

    If you use Sophos, please follow these instructions to correctly configure it: https://guides.agilebits.com/1password-mac-kb/5/en/topic/configuring-sophos

    To configure a firewall or proxy server, please see this guide: https://guides.agilebits.com/1password-mac-kb/5/en/topic/configuring-firewall

    Please let us know if that helps! :)

  • jgclark
    jgclark
    Community Member
    edited January 2015

    I don't use Sophos, but do use the built-in firewall. I've turned that off and added 127.0.0.1 to the proxy bypass, and it now seems fine. Thanks for your prompt help.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @jgclark‌

    That's great to hear that JasperP's recommendations helped. Rather than turning off the built-in firewall what about adding 1Password as an exception? That way you can keep the safety net while still having the extension work.

This discussion has been closed.