BestBuy Account Online won't fill

hawkmoth

This seems to be new behavior, but when I attempt to use 1Password to fill my credentials at this site, it no longer works. The USER ID fills correctly, although it is now obscured by dots, as if it is being filled into a password field. I can tell it is my User ID because I have the ShowPass extension installed. The Password field does not fill, and the site produces an error dialog asking for my ID and Password. Pressing CMD-\ does not produce a password, although I can copy and paste it in for a successful login.

I attempted to save a new login manually, without success.

I think I read here recently that more sites are treating the username as if it were a password. Perhaps this is the issue in this case, but I thought I'd raise it, in case there is an approach I'm missing.

This is on 1Password 5, Version 5.0.2 (502007), from Agile Web Store. OS X Yosemite 10.10.1.

rickfillion

Hi @hawkmoth,

Wow this is one interesting login form. That user id field is something I haven't seen before. I think I was able to make it work, but it took some work. Here's what I did:

• Filled in a username and password
• Used 'Save new Login'
• In 1Password, I found the entry... notice that the username is actually literally a series of asterisks. That's because they copied the real username somewhere else and literally replaced it with asterisks in the text field.
• I clicked 'Edit' to edit the item in 1Password.
• I edited the username to say 'RickFillion' instead of the asterisks.
• I saved the item
• I went back to the browser and tried to fill. It seemed to correctly fill a real username and password.

Let us know how that works out for you.

Rick

hawkmoth

@rickfillion‌ - Well, I can demonstrate that it was always filling in my user ID by clicking in the user ID field when the ShowPass extension is active in Safari. The correct characters reveal themselves. But I do see that when I saved a new login manually, the resulting record shows asterisks in 1Password for the username, not the user ID character string. I went ahead and edited it to be the proper user ID and resaved it. But it doesn't work for me for some reason. I get a popup dialog box telling to enter my user ID and password to log in, just as I did when I discovered this issue. In other words, the manually saved Login behaves just like the previous version did.

I wonder what I'm doing differently from your instructions. I clicked on the URL in the 1Password record for this account to open the page. The username field then gets filled with those asterisks, but the password field remains blank and I get the error dialog I just described.

I'm not inclined to obsess overmuch about this. I don't have many occasions to need the site, but I thought the curiosity was worth noting, in case there are parallel behaviors on other sites.

littlebobbytables

Hi @hawkmoth‌

For me I had to do two key edits to make things appear as if it should work. After creating a new Login and going to edit it I had to:

1. Correct the username (as rick has already talked about)
2. Flag the PASSWORD field in the web form details as the password field using the key icon. It seems there are four hidden fields with no labels and for reasons unknown 1Password has mistakingly decided one of those is our password.

Now it may be something is happening after that as I don't have an account to follow through with the login itself.

Even pruning the web form details down resulted in what I think should still work.

Does any of that make any difference?

hawkmoth

@littlebobbytables - Yes! Indeed that did the trick. It now submits my credentials and logs me in automatically.

I actually had another issue that I hadn't seen before when trying to create the new login record: the password was being saved back to 1Password as a single "a," and another unlabeled field contained the actual password, but didn't have the key next to it. I had to edit in the username and the password, then delete a bunch of other fields. I would never have figured that one out myself, mostly, I think, because I have no idea what lives under the surface on web pages.

I just looked at the web form details on my original record, and it looks bizarre too. It shows a DESIRED_PASSWORD field under the DESIRED_USERNAME-citiTextBlur. And below that is PASSWORD_CONFIRMATION, which contains an old password that I used to have for the same account. It doesn't show the key, so it isn't being submitted, I suppose. So clearly the web form itself has changed since I originally created the record.

Thanks for the assist. Now to wonder what will happen the next time they make some hidden change there!

hawkmoth

@littlebobbytables - I stumbled on a discussion in the iOS forum from a user with troubles with his CitiCard account. As I read on down, I found a post by @khad, here. He suggests using a URL that is the same as the one that prompted me to start this thread. So I guess my BestBuy card is managed by Citi. Anyway, the problem I described must be affecting other CityCard users too.

For some reason, it seems useful to make the link between these two threads. The iOS user wouldn't be able to use your solution, though.

Drew_AG

@hawkmoth, thanks for finding & including the link to that other discussion, I think that will be very useful for folks who are having a similar problem. Citi logins often tend to be challenging, so the more information we have about that, the better! :smiley: