1Password & OS X 10.10.1 Yosemite

D_P_S

Help please.

I set up 1Password 5.0.2 on a machine that had not had 1Password previously installed, imported data from .pif file and had everything working OK. Today when I came to open the application it refused to accept the master password even though I know that I typed it correctly. I tried to create a new Vault etc by following the Starting Over instructions (https://guides.agilebits.com/1password-mac-kb/5/en/topic/starting-over) but could not find the files in the specified locations so I removed the components including the .plist using MacKeeper. I then reinstalled the application. However, when I started the application it still requested the Master Password and I'm at a loss as to what to try next.

Stephen_C

If it's still asking for your master password you've not completely removed the old installation. It's really important that you follow the exact steps in the knowledge base article to which you linked. When you say you:

could not find the files in the specified locations

what exactly do you mean? Which files were not in the location specified in that article?

I'd be inclined to re-install 1P (from either the Mac App Store or the AgileBits store, wherever you bought it originally) and then go through again the steps to start over, as in the article to which you linked.

Stephen

littlebobbytables

@D_P_S‌

If it seems to be picking up a vault from somewhere I recommend checking both the locations mentioned in that guide as well as verifying there isn't the following folder ~/Library/Application Support/1Password/

As long as all three locations don't exist then it should be asking you to create a new vault or at the very least say that it's trying to open a vault found in either Dropbox or iCloud. Please let us know how you get along.

D_P_S

Finally found the offending files once I realised that Yosemite hides the Library and found out how to view it. Many thanks for your responses.

littlebobbytables

Hi @D_P_S‌ I can't remember what version they started that with but yeah, Apple decided people didn't need to see the Library folder. One way around it is in the guide for starting over, the other is to make the Library folder permanently visible again. Bring up a Finder window and select your user account in the side bar. Use the keyboard shortcut ⌘J to bring up the View Options (also available in View > Show View Options) and in there you should have a checkbox titled Show Library Folder. Tick to keep the Library folder permanently visible.

thightower

Could be wrong, but I think it went the hidden route starting in 10.7aka Lion

littlebobbytables

@thightower‌ I certainly won't argue with that :smile: I skipped both the Lions so it would be easy for several 'features' to have been slipped in there only for me to discover them in Mavericks for the first time.