Attachments not syncing to IOS 8 devices from Mac 1Password 5 using icloud

costah
costah
Community Member
in Mac

I have entered several items with attachments on my MAC version and they input find. I then have my MAC and IOS devices syncing with iCloud. The entry goes to the IOS device - but attachments do not.

On another 2 MACs and 2 IOS devices I sync with DROP BOX and the attachments move back and forth just fine.

Can someone help.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @costah‌

    Can I ask, what type of items are the attachments associated with? e.g. Login item, Password item Secure Note etc.

    Also, if you create a brand new item of the same type and copy across all the details and attachment from the one that isn't syncing, does the new item sync properly where the old one still does not?

    If you can let us know the answer to those two and we can take it from there.

  • costah
    costah
    Community Member

    Thank you for the response. So here is what I know for sure.

    1. I create an IDENTITY on a MAC (iPassword 5 and Yosemite iCloud Sync). The IDENTITY gets sync'd to the iPHONE.
    2. I then go BACK to MAC and add an attachment (JPG) to that identity. The attachment does NOT appear at the iPHONE.

    I will TRY a NEW identity and a NEW LOGIN with an attachment and see what happens. Will need to get back to you on that one.

  • costah
    costah
    Community Member

    I just tested the following.... I INPUT on a MAC running Yosemite and iPassword5

    1. Created an Identity and added an attachment on the MAC
    2. Created a LOGIN and added an attachment on the MAC
    3. Created a Drivers License and added an attachment on the MAC
    4. Created a Passport and added an attachment on the MAC

    In all cases above the items SYNCED to an Iphone6 running IOS 8 - and all items appeared but there were NO attachments.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @costah‌

    That's very odd and one our devs agree. Can you do the following for us please.

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

    —iOS—
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#ios4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once you've sent the Report a post here with the ticket ID will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.