Can someone from support please contact me?

Eldo164

I feel silly posting this on a discussion board but I am at a loss.

I purchased a license and do not have the license key. The email address used to purchase the license is gone with no hope of recovery (thank you Verizon). There is a link on the website labeled for this exact set of circumstances. Unfortunately, the link takes you right back to the page where you would recover the license assuming you still had access to the email address used to make the purchase.

There is no phone number and no email address on the site to make contact directly.

Can someone please help?

Drew_AG

Hi @Eldo164,

Did you purchase a license from our web store? If so, we should be able to find it in our system. Please send me a private message with the email address you used to make the purchase, and I'll be happy to search for it. Assuming I find it, I can update it with your current email address.

Please note that if you bought 1Password from the Mac App Store, and not from our web store, we won't have that information in our system. But you wouldn't need a license in that case - you would simply need to reinstall 1Password from the Mac App Store.

Looking forward to hearing from you! :)

Drew_AG

Hi @Eldo164,

I just wanted to follow up to let you know I got your private message and replied. You should have received an email with your license information at your current email address. If you have any questions about that, please let us know! :)