"Trial expired" - please help

Jan12
Jan12
Community Member
edited January 2015 in Mac

I have been trying for a month to solve this problem with Agilebit customer service without resolution and, now, without response. I purchased 1Password directly from Agilebits more than a year ago. Suddenly I got the "trial expired" msg and have followed the steps for "lost your license?" [which is a whole 'other issue, thanks to my OS X update to Yosemite, which may have been when my troubles started with 1Password access] as instructed by your customer service human. Problem is, I'm not fitting the mold, because my (gmail or yahoo) is not being recognized; those are the only two I have. Why not is beyond me, but it seems to be a brick wall for solving this problem. I love the 1Password app and have become dependent upon it. Please help?!

Comments

  • Stephen_C
    Stephen_C
    Community Member

    If you definitely bought 1P from the AgileBits store (as opposed to the Mac App Store) send an email to support+licenses @ agilebits.com with the following information:

    1. your full name;
    2. your full address when you purchased 1P;
    3. the approximate date you bought 1P;
    4. the email address you used when you purchased 1P;
    5. a link to this thread.

    You will receive an automatic response with a ticket number. Post that number in this thread, which will help AgileBits connect the two and speed up resolution of the problem.

    Note, I'm assuming you paid for 1P4 or 1P5 as the upgrade from 1P3 was not free. It's sound as though you've already read the sticky at the top of the forum anyway.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Jan12‌

    I might be missing part of the story here but it seems we've been in contact with you as recently as of the 24th. My concern with starting a second route of communication here is the risk of confusing matters or redundancy e.g. repeating questions and answers etc.

    Normally we would close a thread if we're communicating via email but I understand that you're feeling frustrated so we'll keep this open for the moment. For topics such as licensing where the answer isn't a general one we direct people to our email address because some of the questions may be of a sensitive nature e.g. addresses, full name etc. hence Stephen_C's response to you.

    As I said, we'll keep this thread open but ideally we don't want to make any of this more difficult for anybody by having two ongoing conversations.

    ref: JUK-39728-892

This discussion has been closed.