Upgrade failed, app no longer launches [Resolved]

dhkz

A popup showed up to upgrade 1Password5 with the latest fix, and upon clicking the install and relaunch app the app shutdown, and the install failed. Now the app no longer runs?? How do I fix this??

dhkz

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

hawkmoth

Before you do anything, could you please send a private message to @MikeT. He and the AgileBits team are trying to track down the reason why some users are experiencing difficulties with the update. He would like to have some information about exactly what is happening.

dhkz

Sorry, too late. I use this at the office religiously, and had to find an immediate fix.

I had tried to do a reboot first before deleting the original app and that didn't work.

After the reboot, I deleted the app, downloaded a new copy, copied it to the Applications folder, and it worked. I just fired up the new app when I saw your response.

dhkz

It says it's version 5.1 (510035) now.

hawkmoth

@dhkz - You did what users are being advised to do when they encounter this problem, My wife was bitten by it, and I did the same thing, without even capturing the crash log. So I understand when one can't wait!

Megan

Hi @dhkz,

I'm sorry that we didn't get to you in time to be of assistance. I'm glad to hear that you were able to figure things out!

Since this particular issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support+forum@agilebits.com - we're here for you. :)