Trouble with update

janine
janine
Community Member

1Password wanted to update itself this morning and I clicked the buttons as usual. After I hit Install and Relaunch I got a crash, and subsequent attempts to run the app also crashed. So I downloaded it from your website and reinstalled; this didn't work either at first (it would start up and go immediately into "application not responding") but after a reboot to clear out any lingering processes it seems to be ok.

The crash log is below (I had to trim it in order to post). I noticed the "image not found" so I saved the copy of 1Password that was auto-updated before I reinstalled. Diffing the two reveals many missing files in the auto-updated version - strings files, pngs, plists, etc.

Hopefully this is a fluke due to faulty unpacking or something on my system, but I wanted to mention it just in case it affects others.

Process: 1Password 5 [25899]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [25899]
User ID: 501

Date/Time: 2015-02-03 10:25:45.604 -0800
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: 38BCCC07-1FDB-C43D-CDF4-1368EF99B8CC

Sleep/Wake UUID: F491848B-6E6D-4481-85D6-CDC2291EC1EF

Time Awake Since Boot: 40000 seconds
Time Since Wake: 2300 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @janine I have deleted your duplicate post. Please look at this post and this post (both from AgileBits and both in the same thread) which will help not only get you a solution for the problem but also help AgileBits trace the route cause of the problem.

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @janine,

    Please let me know if the fix steps in the posts that Stephen_C linked to have helped! If you have any further questions, we're here for you. :)

This discussion has been closed.