1Password is completely broken; it won't open anymore

rossdleavitt
rossdleavitt
Community Member
in Mac

When I try to open the software I get this message:
Check with the developer to make sure 1Password 5 works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.

I redownloaded it and received the same message when I tried to open the new file. I'm running Yosemite.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please try this:

    1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
    2. Empty the trash and reboot.
    3. Re-download and re-install 1P.

    If you follow that procedure exactly it should fix the problem.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @rossdleavitt,

    Stephen_C's suggestion is the definitive answer here and we've not had an instance yet where it doesn't resolve the issue. As long as you follow the steps I believe we'll be hearing soon that you're back in business.

This discussion has been closed.