Missing attachments in Secure Notes

AtomicPunk
AtomicPunk
Community Member

1Password 5
Version 5.1 (510035)
Agile Web Store

I wanted to view some old attachments I had attached to secure notes and they are no longer there. The filenames are listed, but you can't see the icon or click on the name to view the file. I can see some I recently added (within the last month) but I can't see older ones. The same thing is happening with my iOS app. This isn't very encouraging since I have old receipts for valuable items attached to secure notes with serial numbers and also photos of the item.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    It will help people to understand what is happening if you tell us:

    1. what version of 1P for iOS you are using on your iOS devices;
    2. what method you use to sync your 1P data between your Mac and your iOS devices.

    Of course, 1P for Mac will have been making automatic daily backups so I suspect there is in any event a way to retrieve items if that's necessary.

    Stephen

  • AtomicPunk
    AtomicPunk
    Community Member

    iOS is 5.2.1

  • AtomicPunk
    AtomicPunk
    Community Member

    Thanks! I did a restore on the Mac version, then did a sync with dropbox to capture recent updates. I then did a wifi sync with my phone and everything is now back on both.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @AtomicPunk,

    Sorry we didn't make it to your thread until now. It looks like we got here too late and that @Stephen_C has managed to guide you to a satisfactory resolution. Great to hear everything has been recovered and of course apologies this has happened.

    If you have any further issues do please post.

This discussion has been closed.