Upgrade has broken my 1Password - please help

nextraterly
nextraterly
Community Member
edited April 2015 in Mac

I have just upgraded from V3 to V5. Did it on the Agile Bits store because it doesn't seem fair to have to pay over twice as much via the app store.

I did the download and moved to Applications folder. It just had a default application icon, though, not the proper 1password one.

I opened the app and it found my dropbox file, and I installed the Safari extension.

But now, every time I try to open it I get an error message. I've tried restarting mac and redownloading 1password.

Please help because, once it was first set up I also deleted my V3 so now I have nothing....

The error log is:

Process: 1Password 5 [404]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [404]
User ID: 501

Date/Time: 2015-04-05 17:10:22.780 +0100
OS Version: Mac OS X 10.10.2 (14C1514)
Report Version: 11
Anonymous UUID: 9FE960E3-C15B-C429-F2D7-E442682015F6

Time Awake Since Boot: 130 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/AgileLibrary-Mac.framework/Versions/A/AgileLibrary-Mac
Referenced from: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Reason: image not found

Binary Images:
0x7fff6128b000 - 0x7fff612c1837 dyld (353.2.1) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld
0x7fff8e54a000 - 0x7fff8e5dbff7 com.apple.cloudkit.CloudKit (259.2.5 - 259.2.5) <241EB647-C917-32F7-956A-6E505827048C> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit
0x7fff9a6cb000 - 0x7fff9a6cbfff com.apple.quartzframework (1.5 - 1.5) <4944127A-F319-3689-AAEC-58591D3CAC07> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please try this:

    1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
    2. Empty the trash and reboot.
    3. Re-download and re-install 1P.

    That will, I think, solve your problem.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    edited April 2015

    Hi @nextraterly,

    Stephen_C's advice should sort this out completely for you. Please let us know if you continue to have any problems :smile:

  • nextraterly
    nextraterly
    Community Member

    Thanks. Seems to be working now...

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    That's great to hear @nextraterly :smile:

    As this seems to be resolved I'm going to close this thread but if you have any questions or issues in the future don't hesitate to post!

This discussion has been closed.