Can't remove or fix synchronized vault after server name changed

matt9
matt9
Community Member
in Mac

I encountered a problem with 1Password 5.3 on OSX - it's now fixed so this is just for your information (and anyone else that has the same problem).

My team has a vault that synchronises with a folder on a network drive, it's installed in my 1Password as a secondary vault. Recently the network server had its name changed (which was out of our control). After the change, 1Password kept trying to sync with the now non-existent folder and generating an error. When I tried to disable synchronisation or delete the vault, it silently failed.

I was only able to fix it by spoofing the server name in my /etc/hosts file.

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @matt9,

    Thanks for taking the time to let us know! I'm sorry you ran into that problem. This is definitely something we should be handling better, and our developers are aware of that and hope to improve it in the future. I'll be sure to add your feedback to the open ticket.

    If you need anything else, please don't hesitate to let us know. We're here for you! :)

    ref: OPM-1814

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