Can't select "logins" from menu in OSX toolbar or in Chrome extension

rsnyd512
rsnyd512
Community Member
in Mac

I can't access "logins" from the 1Password dropdown in the OSX menu or from the Chrome installation. When I open the dropdown menu, Password Generator is selected, but when I move the cursor to "logins" or any other item except for "tags," nothing happens: i.e. the selected items do not turn blue, and no side menus pop open. I cannot click on "logins" either. There is simply no way to access them from these menus. I am running the latest version of 1Password, OSX, and Chrome, and have tried restarting my computer several times to solve the problem, but to no effect.

Comments

  • khad
    khad
    1Password Alumni

    Hi @rsnyd512,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble. I don't think I have heard of this problem before, but we'll get to the bottom of it.

    Just to be sure there isn't some kind of problem with automatic updates, can you verify the exact version numbers of 1Password, OS X, and Chrome?

    Also, can you tell me if you are using the version of 1Password from our website or the Mac App Store?

  • rsnyd512
    rsnyd512
    Community Member

    Actually it's working now... I had my MacBook Air docked for the past few days, and this afternoon when I undocked it and started using it there were no longer any issues. Apparently the issue wasn't related to the 1Password app... not sure what exactly the deal was. Thanks for the quick response though!

  • Drew_AG
    Drew_AG
    1Password Alumni

    Thanks for following up here to let us know! I'm happy to hear things are working correctly for you now. If you ever need more help, we're here for you! :)

This discussion has been closed.