Conflicted copies in Dropbox causing constant syncing.

eirpeterson
eirpeterson
Community Member
in Mac

Hi, We have 50+ users sharing a company vault. We are running into a conflicted copy issue with Dropbox. Content appears to be correct in the vault; however, constant syncing is occurring with Dropbox and I'd like to just remove the offending file copies. Creating a new .agilekeychain is not a sustainable solve because it requires massive effort operationally to get users to resync and acquire the new password. Thoughts on how to solve?

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @eirpeterson,

    I can understand why you'd like to minimise the disruption if you have 50+ people accessing the vault.

    I think a good starting place would be to see if it's a specific machine that is behind this. I can't guarantee anything but possibly resetting just the right machine will be enough to stop this vicious cycle. When Dropbox creates conflict files it will add the name of the machine or device into the conflict filename.

    I see two possible ways to investigate this.

    1. Via Dropbox's website, you can review the event log from the Events link. I haven't used it extensively so it could be a pain to use or it may allow you to discover where all of this started.
    2. Via Dropbox's website, you can inspect the default folder in 1Password.agilekeychain/data/. If you still have conflict files present then you may be able to spot a pattern. If the same machine's name keeps cropping up that could tell us something.

    If that doesn't yield anything useful then another approach might work. This one depends on how many items seem to be involved in this conflict cycle. If it's one or two items we could try removing them from the synced vault to a temporary vault, see if that allows things to settle down in Dropbox.

    Now depending on your comfort level we can move this to email as I don't see this staying simple. By simple I mean adjusting a particular setting etc. as normally the easiest route would be wiping the old .agilekeychain and that's what we're trying to avoid at the moment. Let us know either the results of the above or if you think you'd like to move to email and we'll see what we can do to help.

  • eirpeterson
    eirpeterson
    Community Member
    edited May 2015

    Hi @littlebobbytables our HelpDesk team has been investigating this. At this point the Dropbox syncing is causing computer crashing. The file has bloated from 154MB (what it should be) to 25GB+. It's draining massive amounts of the CPU bandwidth. It isn't just one machine. Can we move to email? I'd like to include our IT group and look into solutions that doesn't include having what is actually more like 100+ users taking individual action.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @eirpeterson,

    Of course. You should find an email from us in your inbox. Once you reply to that it will kick start the troubleshooting via email.

    ref: TIN-46914-232

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