6.1 crash on launch [update to 6.1.1 from App Store to resolve]

mkritzman

Hi, my one pass does not work. The app comes up, I put in my pw and then it goes blank. Pls help

Ben

Hi @hjohnson,

Please see MrRooni's post, just above. Thanks!

Ben

Ben

Hi folks,

I've merged a few more threads on this issue. We've submitted 6.1.1 to Apple and requested an expedited review to address the issue where the 6.1 update distribution was broken for some folks.

Thanks.

Ben

evanloenen

Same problem here. The latest update was the cause. App starts but crashes after the main password. Next startup it will request to send logging information. If that works then you guys should have detailed information about what is wrong. Please fix soonest. Thx

Ben

Hi @evanloenen,

I've merged your thread with another on the same subject. Please see above. :)

Ben

steph2012

Hi @ag_kevin,
The app is with the latest update (6.1) and now waiting for 6.1.1 update.
Hoping that resolve the issues.

gbroumm

Hi Ben, 6.1.1 received, installed, it works :-))). Thanks for your support!

User17836

6.1.1 fixed the problem. Thank you! I will start syncing/backing up now. :p

nail23

I just downloaded 6.1.1 -- it opened but major issue - it loaded not only my logins but someone else's as well. I do not know this person but it has bank accounts and emails, etc. How did this happen and did mine propagate to someone else's?

User17836

Well, 6.1.1 is kind of fixed. The demo vault displays by default now, in addition to my primary vault. Even after I manually select only my primary vault, then close the app, then re-open it, it tells me that the app crashed and asks if I want to send in a crash report, and then opens with both the primary and demo vault still displaying.

nail23

Ref my note above -- business identity for other person indicates she works for AgileBits in Customer Support -- is this a real person or fictitious? Either way why would it load into my logins?

Ben

Hi @nail23,

Please see this post.

@User17836

I'd like to get a diagnostic report from you. You can find instructions here:

https://support.1password.com/diagnostics/ios.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks in advance!

Thanks!

Ben

Ben

Hi everyone! Please see the announcement in this first post of this thread:

https://discussions.agilebits.com/discussion/51799/6-1-crash-on-launch-app-store-will-need-to-push-a-new-update

Thanks!

Ben

tac

Hurray it works, Many thanks to all. Will make back ups in future.

Ben

Great! Thanks for the update tac.

nail23

I'm good now. Demo vault was showing up. My best regards to Ms Appleseed. Thanks.

Ben

You're very welcome nail23. Thanks for the update. If there is anything else we can do, please don't hesitate to contact us.

Ben

JasonFlox

Version 6.1.1 published also on the french App Store this afternoon.
Crash problem fixed!
Many thanks to the AgileBits team and all other people here.
Regards.

Ben

Thanks for the update @JasonFlox!

steph2012

6.1.1 installed and working now!! great job!!
thanks

AGAlumB

YESSS! Thanks for bearing with us. I'm glad to hear that the update seems to be working for everyone this time. :chuffed:

Peter Stremic

Continually crashing on launch... just started today. Running 10.11.3 on late 2014 27" iMac w/32g ram. Can't get into any logins on web; can't get into anything! Tried downloading new app, but it still crashes consistently. Not getting any response through their help line (yet)... can anybody help puleeze?