Migrating From Standalone Version to Subscription

achester

I have been using 1password for many years and keep it up to date. I recently began the switch to a family membership on a trial basis. I have an account set up. I first started with a brand new macBookPro and added the app and mini browser and everything seems to work flawlessly. On my imac, the computer that has had the standalone version of 1password, I cannot seem to get the old "version" off and the account "version", if you will, working. First I deleted the app and mini browser and reloaded them. Some where I was able to find a path to manually load in all the account info with Secret Key and my new password etc. When I did that the dialog box responded that this already existed for this user. When I open the app and try to use it, it only works with my old (stand alone) password and doesn't have the same appearance as the membership version app. I seem stuck with a membership account with all my migrated data, but interfaces that only work as the standalone 1password 6. How do I delete completely the latter and get to working directly with the membership plan. Once I have that working I will feel comfortable moving out of the trial mode.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.12.6
Sync Type: icloud

sjk

Hi @achester, and welcome to the forum!

I've noticed that you've also emailed us about this issue and Frank has responded so let's continue the conversation there so we're not getting support wires crossed between both places. Cheers. :)

ref: YXX-97148-439

achester

Sure, will do.

Lars

@achester :+1: :)

Kaoru

Hello,
I recently moved from the standalone version to the subscription version.
I deleted the old primary vault on my devices but I also want to get rid of the icloud backup of the old vault.
How can I do that?
Thank you!

Lars

Welcome to the forum, @Kaoru - and to 1password.com membership! If you have previously had 1Password data stored in iCloud, you can open 1Password 7 for Mac and click Help > Troubleshooting > Reset iCloud Data. That should remove the encrypted sync keychain from iCloud.

Kaoru

Thank you for the reply!
I tried to do that but I can't click on it (it's gray).
Does it mean that the backup has already been deleted?

Ben

That would seem to be the case, but this guide from Apple may be of help in verifying:

Manage your iCloud storage - Apple Support

I hope that helps!

Ben

OldBill

I recently discovered that 1PW will not sync with Dropbox. I use 1PW on an iPad, Mac and a Samsung Note 9. It seems that I will have to migrate to the subscription product. My question is that I have changed entries on two devices since the sync stopped working. How do I ensure that all entries are up to date?

Doodler_Benji

Hi again @OldBill, i've found and replied to your other thread here.

I'll see you there... :+1: