Hello, I have forgotten my Master Password

I have forgotten or it won't accept anything that I would have made. It's possible that 1password generate a Master Password for me and that is why I don't remember it. I have the emergency kit and invitation email. Any help would be great.


1Password Version: 6.8.534
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:forgot master password

Comments

  • dancodanco Senior Member Community Moderator

    By design AgileBits can't do anything to reset your master password as that would be a security risk.

    If you can't recall it at all, the only thing to do is ask AgileBits to help you start again.

    But before that, there are a few things that are suggested that might help if your password is not being accepted. Look at https://support.1password.com/master-password-not-accepted/mac.html. This article has several things that you can do to ensure that you are typing in the correct password.

  • brentybrenty

    Team Member

    @TomJDonaldson: Indeed, AgileBits has neither access to your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in the guide danco linked, as they may help you gain access again.

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out.

This discussion has been closed.