To protect your privacy: email us with billing or account questions instead of posting here.

How can I get my 1password purchase canceled?

Community Member

I subscrive the annual plan at 1password in my Apple Store, but I thought that charged $ 2.99 per month on my credit card within 1 year. I was surprised at a $ 35 charge at one time and it WAS NOT THAT WHAT I WANTED.
How do I get this purchase on my card? I am dissatisfied and I dont want this entire charge at one time on my card. I want a purchase to be canceled and cover me monthly, even if it is worth $ 3.99 per month.
I felt cheated, for I had not understood that it would be that way. How do I solve this?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Community Member

    This article will help you manage your Apple subscription: https://support.1password.com/apple-subscription/

  • edited June 2018

    Hi @thaynagama! Sorry about the confusion. You can cancel that subscription in the App Store where you started it, and to get a refund you'll need to reach out to Apple and ask for one since we don't have access to the App Store – only you and Apple do. To get a refund:

    1. Visit https://reportaproblem.apple.com
    2. Sign In with your Apple ID.
    3. Select the "Apps" tab and locate 1Password
    4. Click the "Report a Problem" button
    5. Choose “Problem is not listed here” and be sure to mention that you are asking for a refund because it doesn’t work as expected.

    Hope this helps!

    ref: ZTM-15582-857

This discussion has been closed.

Welcome!

It looks like you're new here. Sign in or register to get started.