How can I get my 1password purchase canceled?
I subscrive the annual plan at 1password in my Apple Store, but I thought that charged $ 2.99 per month on my credit card within 1 year. I was surprised at a $ 35 charge at one time and it WAS NOT THAT WHAT I WANTED.
How do I get this purchase on my card? I am dissatisfied and I dont want this entire charge at one time on my card. I want a purchase to be canceled and cover me monthly, even if it is worth $ 3.99 per month.
I felt cheated, for I had not understood that it would be that way. How do I solve this?
1Password Version: Not Provided
Extension Version: Not Provided
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Comments
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This article will help you manage your Apple subscription: https://support.1password.com/apple-subscription/
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Hi @thaynagama! Sorry about the confusion. You can cancel that subscription in the App Store where you started it, and to get a refund you'll need to reach out to Apple and ask for one since we don't have access to the App Store – only you and Apple do. To get a refund:
- Visit https://reportaproblem.apple.com
- Sign In with your Apple ID.
- Select the "Apps" tab and locate 1Password
- Click the "Report a Problem" button
- Choose “Problem is not listed here” and be sure to mention that you are asking for a refund because it doesn’t work as expected.
Hope this helps!
ref: ZTM-15582-857
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