I am not able to login to 1password.com
I am not able to login to 1password.com. I have checked email, secret key and master password are perfectly written (I have the emergency kit) but I always get the message: Cannot sign in. Your email address, Secret Key, or Master Password is incorrect.
I have also sent an email to 1password support but I don't receive any answer from them.
¿Can anyone suggest me what should I do?
1Password Version: 7.2.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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@zplot: Thanks for reaching out. I’m sorry for the confusion! It sounds like you may be trying to login with a 1Password Account, but you will only have one if you've signed up for a 1Password.com membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through 1Password.com. Did you subscribe to that? Otherwise, you can use 1Password without an account and sync your data from another device or create a new vault.
If you do have an account, it sounds like you may be entering the wrong Master Password, if the other account credentials match your Emergency Kit.
Either way, I was able to find your email, and I'll follow up with you there as well in case we need to discuss account information.
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