Read first: Previous version support information

Recursive Updates/Auto-Logout

vetsin
vetsin
Community Member
in 1Password 7 for Windows

The 1password desktop application was automatically logged out post update, even when the 1password chrome extension stayed logged in. I was forced to re-login to the desktop application. 1password desktop application is also continuously prompting to update, even after updating.

This a bug? My chrome version is out of date, but who wants to restart chrome and why would it do this to the desktop app?

1Password Version: 7.0.558
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • Greg
    Greg
    1Password Alumni

    Hi @vetsin,

    Thank you for getting in touch!

    It sounds like something is going wrong on your computer (the behaviour you described is not correct), so please create a Diagnostics Report from 1Password 7 on your computer:

    Sending Diagnostics Reports (Windows)

    Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com and include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Let me know once you send the report.

    Cheers,
    Greg

This discussion has been closed.