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Former Member's avatar
Former Member
4 years ago

“Please unlock 1Password from the toolbar icon.”

Been seeing this a bunch on iPadOS recently. I’m in Safari, I go to fill a detail in a form, and the form shows the locked 1Password icon at the right side. Clicking it shows a dialog box ‘Please ...
ios
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @johnnynoble:

Thanks for following up on this, and I'm sorry you're still running into issues here.

We're narrowing down a few issues, and it sounds like you may be running into a combination of two. Are you using an external keyboard with your iPad? If you are, follow these steps and you should hopefully be up and running again:

  1. Disconnect your external keyboard from your iPad.
  2. Fully close Safari on iOS.
  3. Fully close 1Password on iOS.
  4. Open and unlock the main 1Password app from your home screen.
  5. Open Safari and go to any webpage.
  6. Tap on the 1Password icon in the address bar.
  7. Follow the prompt to unlock 1Password for Safari with your account password.

Let me know how you get on with that!

Jack