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telUK's avatar
telUK
Occasional Contributor
3 years ago

1p 8 app and safari browser extension issue

Hi I have the latest version of 1p8 on my iMac as well as the safari extension installed, I have this weird annoyance with unlocking, sometimes I will unlock 1p from the safari extension, I will t...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

telUK

That's not good. Sorry that's happening. It sounds like something is certainly breaking that combined unlock state. The best suggestion I can provide would be to email us where one of our extensions team can gather logs and try to determine what is happening. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Off-hand, the only thing I can think of is browser updates and extension updates as in a beta browser, or perhaps you are on our beta channel? Though if the latter were true, you would be past 2.3.7. My colleagues can dig into this in more detail and check those logs.

A diagnostic report may be useful.

  1. Open 1Password.
  2. Tap your 1Password account icon from the 1Password home screen.
  3. Tap Settings.
  4. Tap Help.
  5. Click Send Diagnostics.

The diagnostic report doesn't include any private information like your logins, Password, or Secret Key. About 1Password diagnostics information