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Forum Discussion
1password 7 working on Iphone, but cannot login online.
It says the password is incorrect. Is the master password for the IOS app the same for my account online? I even tried downloading and installing the app for Macbook but when I scan my qr code and en...
1P_Dave
Moderator
ModeratorHello silothelegend! 👋
I'm sorry that you're unable to sign into 1Password online. 1Password 7 is an older version of the app that is no longer supported and it sounds like you might have a standalone vault in the app that uses a different password than your 1Password account does.
So that I can help further, I'd like to ask you to create a diagnostics report from your iOS device:
Send a diagnostics report (iOS) - 1Password 7
Make sure that you use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-7-working-on-iphone-but-cannot-login-online-/153285
- Your forum username: Silothelegend
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
I still have not received the email with the support Id number.
- 1P_Dave
I see that we've received your email and one of my colleagues will send you a reply via email soon.
You should have received an auto-reply email. Please check your spam/junk folder and make sure to whitelist support@1Password.com with your email provider or app so that you don't miss any our emails.
-Dave
I have sent the email twice but have not received an email back from the bot with a support ID number. Help
