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Forum Discussion
1Password for Safari asking for password every time on iOS 16.1 or later
This discussion was created from comments split from: Safari Extension Started Asking For Password For Every Auto Fill [SOLVED].
1P_Dave
Moderator
ModeratorTo avoid sending unnecessary notifications to users for whom the "Reauthorize After" setting for 1Password for Safari is now working, I've split your comments into a new post dedicated specifically to 1Password for iOS 8.9.7 (or later) and iOS 16.1 (or later) so that we can investigate further.
@frogywill, gordon3834, and xazac
I'm sorry to hear that you're being prompted for your account password repeatedly when using 1Password for Safari even after updating to 1Password for iOS 8.9.7 and iOS 16.1 or later. I would be happy to re-open the investigation so that our developers can take a look and, as a troubleshooting step, I'd like to ask you to try the following steps:
- Restart your iOS device.
- Open the main 1Password app using your account password.
- Switch to another app.
- Switch back to 1Password. Are you able to unlock the app using Face ID/Touch ID?
- If the answer to question 4 is yes, open Safari and try to fill a login: Fill logins and other items
Are you prompted to unlock 1Password for Safari using your account password or Face ID/Touch ID? If you're prompted to unlock only using your account password then I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/135151/safari-reauthorization-period-doesn-t-work
- Your forum username:
Your forum username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Thank you for your advocacy here. I've created a new thread where we can collect reports of users running into this issue with 8.9.7 and iOS 16.1 (or later) and we'll investigate further.
@pappjo
I'm happy to hear that Face ID in 1Password 8 is working for you. 🙂
-Dave
