Good job you guys fixed it for a week. But now it’s broken again. Try harder ? Going on 3 months now…. Do you guys not use your own product ?

@obrejla

Thank you for the Support ID. I've replied to your email, let's continue the conversation there. 🙂

-Dave

ref: JAZ-34617-168

Hi 1P_Dave Diagnostic sent. Number: [#JAZ-34617-168]

@obrejla

I'm sorry that Face ID is still not working to unlock 1Password for Safari. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134782/face-id-in-safari-extension
• Your forum username: obrejla
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

@zffxvr

Thank you for the Support ID. I've replied to your email and I suggest that we continue the conversation there.

ref: VQQ-73484-163

ings

I'm happy that everything is working well on your iPad.

-Dave

@mdj1

I'm happy to hear that everything is working again. 🙂

-Dave

Thank you. I set the timeout to the shortest choice (15 minutes), and it seems to work. That's important for security - thank you for fixing it. I would prefer the ability to require re-authentication in a much shorter time - 1 minute, or even instantaneously.

1P_Dave Thx, did try all the restarts and it does not work. Face ID works just for opening the app from home screen, but not at all from Safari.

VQQ-73484-163

Update: I got the fix to work on iPadOS by uninstalling 1Password, rebooting, and reinstalling. All good now.