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Forum Discussion
1Password for Safari not communicating with the desktop app [FIXED]
Both the extension and the app are updated and at current versions.
Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively.
Have toggled on and off the "Allow in the background" setting in System Settings->General
Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID
BEYOND frustrated at this point. I just want to use TouchID on my browser extension!
1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari
I am having the same problem. 1Password on Mac with Safari, the extension keeps locking even though I have that disabled. Very annoying!
Hi @""kevin.li",
Yes, I can use Touch ID to unlock the 1Password desktop app. It's only 1Password for Safari that requires entering my password.
Thanks for the explanation -- now I understand that the connection issue is responsible for that.
David
kevin_li1Password Team
Hi magnmike,
We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:
In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.
-Kevin
- kevin_li
Hi JerrySG & benmattison ,
You can monitor the status of this issue here:
Hopefully, the fix will come soon.
-Kevin
- kevin_li
Hi everyone,
We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:
In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.
-Kevin
- kevin_li
Hi everyone,
We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:
In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.
-Kevin
- kevin_li
Hi SandorF ,
We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:
In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.
-Kevin
- kevin_li
I can see that my colleague answered your email request.
I'm sorry that I might misunderstood your issue from the thread above. May I confirm if you can use Touch ID to unlock your 1Password desktop app?
Because the biometric unlock feature is from the 1Password desktop app. So, it is expected that you cannot utilize biometric methods to unlock the 1Password for Safari web extension due to the current connection issue.
-Kevin
I'm having issues with Touch ID in the extension. It had disappeared completely in extension and app. I followed previous steps to shut down Mac, reset Touch ID in both Mac settings and 1Password. It reappears in app, but not in extension. Also extension no longer mirroring status of app (unlocked, etc)
1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: Sonoma 14.6.1
Browser: SafariThanks for you quick response. Appreciate it. Hopefully fix doesn't take too long.
