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Forum Discussion
dealtek
2 years agoOccasional Contributor
1Password is very slow in Safari...
1Password is very slow in Safari 17.2.1...
1 can wait about 5 second before the choices come up. FF and Chrome are instant
How can I fix this?
1Password Version: 8.8.0
Extension Version: 2.19.0
OS Version: 12.7.2
Browser: safari 17.2.1
- 1P_Evon
1Password Team
Hello jiulongw, thank you for writing in. I'm sorry to hear about the experience you had with 1Password for Safari.
I understand that you switched to Arc. If you'd like to troubleshoot the 1Password for Safari issue further, I recommend sending an email to support+forum@1Password.com so that our support team can help you.
With your email please include:
- A link to this thread: https://1password.community/discussion/144045/
- Your forum username: jiulongw
- A console log:
- First, please recreate the issue you're experiencing.
- Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser.
- Attach the file to your next reply.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
We look forward to assisting you further.
-Evon
- jiulongwNew Contributor
Hi, I have the same issue, and I don't think it is related to the length of the history items. It's sporadic, even for the same website, sometimes the menu appears immediately after the input field is focused. Sometimes it takes 5-6 seconds. I noticed it happened more likely when 1P was in locked state. It's like click 1P icon > Touch ID pops up > Unlock Touch ID > wait 5 seconds for the menu to show up. But it's not 100% tho, sometimes the menu shows up right after unlocking Touch ID.
This issue only happens on Safari with the extension. Never noticed this behavior in Chrome or Chromium based browsers (e.g. Arc).
This issue has been around for months, and was the primary reason I switched from Safari to Arc browser...
- steph_giles
1Password Team
dealtek, on behalf of Tommy, you are welcome.
Let us know if there's anything else we can help with at all.
- dealtekOccasional Contributor
ok thanks for the info
- dealtekOccasional Contributor
are these settings available in other browsers like FF and chrome - brave etc?
- 1P_Tommy
Moderator
They are our various testing environments. If you have no need to access those, then you can click ask or deny.
These listings do not affect your usage of 1Password, but are necessary. They do not indicate that your device is being used for testing, only that the 1Password extension is allowed to connect to those test domains. The extension needs to be able to connect so that when we use it on our devices we can test as needed.
- dealtekOccasional Contributor
Update: I may have found the issue. When I was looking around it seems as though I had a very long profile history - that I did not want or need. So after clearing it out - now 1P is back to very responsive.
Q: I do have another question in the one password for safari settings - it shows various websites - can you explain the websites that begin with = b5????
- dealtekOccasional Contributor
ok I will do this soon