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Forum Discussion
Former Member
3 years ago1Password shut down after password at Android 9
Since upgrading to version 8 (7 we have delete)
1Password has stopped working on my Samsung Galaxy S8, Android 9.
I can start the app by password and than it's directly gone.
The app shut down.
I tried emty the cache, re-start, uninstalling and re-installing.
Clean up the phone serverall times
Throw away version 7.
At Windows it works, at Android not.
Please help.
1Password Version: 8.9.2
Extension Version: Not Provided
OS Version: Android 9
Browser:_ Chrome
Referrer: forum-search:vs 8
- 1P_Timothy
Community Manager
Thanks for confirming that @SomebodySomewhere
- Former Member
I have recieved and answer it
- 1P_Timothy
Community Manager
Hi @SomebodySomewhere, I'm sorry to hear that.
I've sent another reply to you via email. Please check your spam folder if the message does not reach your inbox. If you still do not see the message please let me know!
- Former Member
Hello 1P_Timothy
I do not have had a reply from your colleague
Good day for you.
We gonna sleep now 😴👋🏻 - 1P_Timothy
Community Manager
Thanks for sharing that @SomebodySomewhere. It looks like my colleague has sent a reply so lets continue the conversation there. If you haven't received our reply, please let me know.
ref: #KNM-67875-922
- Former Member
1P_Timothy
This is the Support ID I have: #KNM-67875-922 - 1P_Timothy
Community Manager
Thank you very much for sharing these details @SomebodySomewhere. I can definitely understand your frustration here and I'm sorry for the trouble.
I'd like to ask you to email us directly so the Android team can help find the stack trace that should include some clues about the crash. The Windows and Extensions teams will be able to help with the issues on your laptop as well.
Please reach out to us directly via email at
support+forum@1password.com
with a brief description of the issue or a link to this forum thread. After emailing in, you'll receive a reply from BitBot with a support ID that looks a bit like [#ABC-12345-678]. Post your support ID here, and I'll be able to make sure your message has made it to the right place. Also, please feel free to write in the language you're most comfortable with. We're happy to provide translated replies. Thanks again. - Former Member
I try to answer in English because that not my language.
There are two major problems.
First:
1. At Samsung S8 with Android 9 -> 1PW crashes every time bij opening
2. I do not run something like you asked, only standard Android and standard apps.
3. I do not see a pop up or other, 1PW shut down before you can do or see somethingI have reset to 1PW version 7, that works without problems.
Second:
1. At laptop with 1PW version 2.3.8
2. It will not fill in some usernames and even not some passwords (no icon, only copy/paste)
3. Sometimes 1PW icons do apear in form fields, so you can not see what you have to fill in.
3. At the site from our bank, 1PW wil not fill in anything (you have to copy everything to log in)
4. Autofill is ON, but does not work.I really hope this will be repair soon!
It's very irritating. - 1P_Timothy
Community Manager
I'm sorry to hear that @SomebodySomewhere. Just to confirm, 1Password 8.9.3 or a more recent beta crashes after opening on your Android 9 devices? If so, I'd like to ask:
* Does 1Password crash every time or intermittently?
* Are you running a custom ROM, developer mode or similar?
* When the crash occurs do you see an error message a pop up from Google prompting you to send a crash report?Thanks again.
- Former Member
Still not working...
Samsung Galaxy S8 (2 pieces)