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normd's avatar
normd
Occasional Contributor
2 years ago

1Password slow in Sonoma

I'd like to chime in that I also am experiencing 1Password 8.10.16 being slow to show password options when I am on a site with password prompts. Sometimes I do not even get the prompt. I have quit 1Password and Safari and rebooted and still the same behavior. Mac 14.0.

1Password Version: 8.10.16
Extension Version: 2.14.1
OS Version: 14.0
Browser: Safari 17.0

browser extension
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    strickers

    Thank you for the additional details, I've added them to your ticket and one of my colleagues will reply via email soon. To prevent having the conversation in two places at once I'm closing this thread.

    -Dave

    ref: IBI-23286-835

  • strickers's avatar
    strickers
    New Contributor
    2 years ago

    Most of the time I have to click the icon on the Safari menu bar because the one in the password field doesn't appear.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    strickers – Found you! I've just moved your message to the right team and someone will get back to you as soon as they can. :)

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    strickers

    Thank you. When you send in the email, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • strickers's avatar
    strickers
    New Contributor
    2 years ago

    Will do, it's just slow using the plugin if I restart and then seems to get slower.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey strickers,

    I'm sorry for the delayed response.

    When you run into this behaviour does restarting your browser improve things at all?

    If you are still having trouble, can you also grab the logs as requested above so we can take a closer look at what may be going wrong?

    Thank you!

  • strickers's avatar
    strickers
    New Contributor
    2 years ago

    Same issue for me, particularly using the Safari plugin.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thank you normd

    I have located your ticket, one of my colleagues will be in touch soon.

    ref: ISD-43686-967