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Forum Discussion
2FA QR scanning is not working
Since upgrading to v8.3.5 a few days ago, I'm trying to enable two factor authentication (one-time password) on a couple different sites. However, when I click the "Scan QR code from clipboard or screen", I'm told "QR code detection failed". This is happening on two different sites that are clearly displaying the QR code (which is readable by my iPhone), as they're both smack dab in the middle of the screen with no distractions, random text or graphics.
Please help me in scanning these QR codes with this new method.
Thanks
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- 1P_Tommy
Moderator
Weird. I setup 2FA anew for both sites before I replied to you. Are you using anything that may inhibit our looking at the screen? Have you give the device a restart? If not, please so. What browser did you use? Do you have any add on's that may dim the screen or cause the codes to appear in a grey background aka non white? We have recently had a report of that behavior.
What I’m saying is that I can not scan the QR code on these sites. The auto scan function fails, and I receive an error. I can manually enter the provided alphanumeric code, which then generates the next code, and the site accepts it. I never had an issue when 1Password provided a movable reticle in previous versions. With v8.3.5 and the auto scan feature, half of the sites that I’ve attempted to scan have failed.
- 1P_Tommy
BestBuy works here and has for some time. I do not recall if I scanned the code or used the manual method. Clarification, are you saying you can scan the code and then 1Password accepts it? Then you confirm the code to the site, and then later it fails? If so, those are perfect indicators of time drift. Can you clarify if 1Password is generating the code but perhaps not filling it for you? I know when I visit BestBuy, I'll need to click into the TOTP field.
I disabled 2FA for my account and set it up again with no trouble scanning the code. Can you let me know more about where you are running into trouble?
I also did not encounter any trouble on Patreon. Please let me know what you experience when trying to scan the code.
1P_Tommy, Screen Recording is enabled, and it worked for the first 2 or 3 sites that I added.
https://www.patreon.com/settings/account
https://www.bestbuy.com/identity/accountSettings/page/twoStep/enrollAre the 2 sites in question that aren't currently working with the QR scanning. However, I can use an alphanumeric code.
Cheers.
- 1P_Tommy
Is it possible to share the sites? We can check for known issue on our side. I have had a couple of sites recently that were not compatible. Do the sites provide you with an alphanumerical code you can paste into 1Password instead of scanning the QR code?
Make sure you also granted 1Password permission to record the screen. Without that it would not be able to scan for you. Also make sure you have restarted 1Password. This would need to be done to make sure it's granted the permissions you just allowed.
System Preferences > Security and Privacy > Privacy > screen recording.
