This discussion was created from comments split from: Auto Locking after a few seconds.

I have to manually enter my account password every time I want to use 1P(mac) in a browser window, regardless of whether I click the icon in the MacOS menu bar or the icon in the Safari window. It seems to be under ALL circumstances, but I don't have time to confirm that through exhaustive testing. (That's what the software developers are supposed to do.) I can say that it ALWAYS happens after the MBP goes to sleep. Before you ask, I have: General > "Keep 1P in the menu bar" ENABLED General > "Start at login" ENABLED Security > Unlock: "Touch ID" ENABLED Security > Unlock: "Apple Watch" ENABLED Security > Unlock: "Require password" set to EVERY 30 DAYS Security > Auto-lock: "Lock after the computer is idle for" set to NEVER Security > Auto-lock: "Lock on sleep..." DISABLED Security > Auto-lock: "Allow 1Password to prevent..." DISABLED That's about as unprotected as I can figure out how to make myself, short of using "123456" as my password on every site I visit. Anybody got a fix that actually fixes the problem?

Hello DavidMBrown! 👋 I'm sorry that you're being prompted to unlock 1Password in the browser with your account password more often than expected. I've split your comment into a new thread so that we can discuss it separately. So that I can better understand the situation can you please tell me the following: Are you using remote screen sharing software? (I ask only because the customer in the previous thread was running into a known issue that involved screen sharing.) Are you never able to unlock 1Password for Safari or the 1Password for Mac desktop app using Touch ID? Or is the problem intermittent? The next time that the issue occurs, if you double-click on the 1Password icon from the Applications folder are you able to use Touch ID to unlock the app there? I look forward to hearing from you. -Dave

No. I've seen that thread and knew it didn't apply. If the menu-bar icon displays the lock icon, I was just now able to unlock it with Touch ID. I guess that makes it technically "intermittent," but the impression is that I have to enter my account password every time I want to use 1P(mac), at least for the first time after the computer has been asleep. Again, I haven't tried to do exhaustive testing of all icons in all scenarios. I'll try to remember to try that. Thanks, Dave. DB ;-)

DavidMBrown Thank you for the reply. Just to clarify: you said that you're currently able to unlock the desktop app from the menu bar using Touch ID, are you also now able to unlock 1Password in the browser using Touch ID? Or is that still not working? If Touch ID is working for the desktop app but not the browser extension then can you check the following: Open your browser. Right-click on the 1Password icon in the browser's toolbar and click Settings. Is "Integrate this extension with the 1Password desktop app" turned on and do you see a green dot underneath the setting? -Dave

Re: your main question, I don't know how to lock 1Password in the brower, so I can't test that. Re: your question in step 3, yes and yes. —David

Account password required for browser extension

1P_Dave
Moderator
2 years ago
Hello DavidMBrown! 👋

I'm sorry that you're being prompted to unlock 1Password in the browser with your account password more often than expected. I've split your comment into a new thread so that we can discuss it separately. So that I can better understand the situation can you please tell me the following:

Are you using remote screen sharing software? (I ask only because the customer in the previous thread was running into a known issue that involved screen sharing.)

Are you never able to unlock 1Password for Safari or the 1Password for Mac desktop app using Touch ID? Or is the problem intermittent?

The next time that the issue occurs, if you double-click on the 1Password icon from the Applications folder are you able to use Touch ID to unlock the app there?

I look forward to hearing from you.

-Dave
DavidMBrown
New Contributor
2 years ago
I have to manually enter my account password every time I want to use 1P(mac) in a browser window, regardless of whether I click the icon in the MacOS menu bar or the icon in the Safari window. It seems to be under ALL circumstances, but I don't have time to confirm that through exhaustive testing. (That's what the software developers are supposed to do.) I can say that it ALWAYS happens after the MBP goes to sleep.

Before you ask, I have:
General > "Keep 1P in the menu bar" ENABLED
General > "Start at login" ENABLED
Security > Unlock: "Touch ID" ENABLED
Security > Unlock: "Apple Watch" ENABLED
Security > Unlock: "Require password" set to EVERY 30 DAYS
Security > Auto-lock: "Lock after the computer is idle for" set to NEVER
Security > Auto-lock: "Lock on sleep..." DISABLED
Security > Auto-lock: "Allow 1Password to prevent..." DISABLED

That's about as unprotected as I can figure out how to make myself, short of using "123456" as my password on every site I visit.

Anybody got a fix that actually fixes the problem?

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Account password required for browser extension

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