Android App keeps failing biometric login

Question

Hello!,&nbsp;I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, but once I close the app or lock it, re-opening causes the same issue.|I will also note it is also refusing any of my MFA keys, only takes MFA via OTP.I am able to use my biometrics on 3 different applications, MFA keys via firefox.Issue:Biometric logins keep failing, and app keeps asking for MFA every time I enter master password.Error:"That didn't work. Please try again."Note: app does not allow attempting again, only allows master password.Troubleshooting:- Cleared all local storage and logged in again. Nofix.- Cleared all local storage, removed app, downloaded fresh, and logged back in. Nofix- Phone reboot. Nofix- In Settings&gt;Security set:Confirm account: Every 30 daysLock mobile app on exit: NeverLock mobile app when device locks: Disabled- Locked device, entered master password, locked again, prompted for biometrics. Fails/nofix.- Set to password only (no biometrics). Works, no MFA prompt- Set to device unlock. Also fails?- Obtaining and sending diagnostics logsApp info:App version 8.10.6481064007 on Production ChannelDevice info:Motorola Razr 2024Android 14 U3UCS34.63-88-12-3

1p_dave · Accepted Answer

Hello DalekCoffee! 👋
I'm sorry that you're running into issues when unlocking 1Password on your Motorola Razr device. It sounds like you might be running into a known issue that our development team is currently tracking and the diagnostics report that you said that you sent in will help our team confirm that you're seeing the same issue.&nbsp;
Please continue working with our team over email and they'll be able to help further.&nbsp;
-Dave
#31939