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Forum Discussion

benmattison's avatar
benmattison
Occasional Contributor
3 years ago

Apple Watch Unlock Stopped Working

Hi, I have a newish M1 MacBook Pro and a Apple Watch. When I first installed 1Password on it, unlocking with Apple Watch worked perfectly but at some point it stopped prompting me and I haven't be...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

JamesHenderson

1Password will only "know" that an Apple Watch is paired with your Mac if macOS tells it so. There's no way for 1Password to find out that information on its own. If you're finding that macOS is repeatedly not passing that information along to 1Password, try making another user account in macOS to see if that helps. If it doesn't, that would suggest the issue is system-wide, and at that point, I'd have to defer to Apple Support for some more help on that: Contact Apple for support and service - Apple Support.

Let me know how you get on with that testing. :)