Apple Watch Unlock Stopped Working

Hi @dbarnett,

Are you still able to use your Apple Watch to unlock your Mac itself? If so, I'll echo benmattison's suggestion to try the instructions mentioned earlier in this thread. This includes sending a diagnostic report in the event that the issue persists.

Looking forward to hearing from you and coming to a resolution! 👍🏻

Thanks for the update and sending the help forward, benmattison!

On behalf of Dave, you're very welcome. We're glad to hear things are working as expected again. 🙂

1P_Dave Back in the office and the suggested sequence fixed it! Thank you!

@dbarnett If you have't already, I would try going through the same steps above (minus #2 if you aren't seeing the check box in 1Password).

@dbarnett I am not in the beta channel but I think toggling off and on "Use Apple Watch to unlock apps and your Mac" under Security & Privacy has fixed that for me in the past.

benmattison Sort of the same issue with my MacBook Air 2020; 1 Password doesn't show any "Apple Watch" setting in the security section. I'm running 80900001 beta channel. As you can see from the screen shot, there's no such setting. Am I doing something wrong? Open with Apple Watch was working great just a few days ago. - Dan

benmattison

Sounds good. I'll keep an eye out for your diagnostics report in case the steps don't resolve the issue. 🙂

Thanks, 1P_Dave. Yes, the Apple Watch is still unlocking the Mac. Thanks for the detailed instructions! This is my work machine and I am out of the office this week but I'll try it when I'm back.

Hello benmattison! 👋

I'm sorry to hear that Apple Watch unlock for 1Password is not working on your Mac. Are you still able to use the Apple Watch to unlock the Mac itself? If you are then can you try these steps in order:

1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Preferences > Security > Uncheck "Apple Watch"). (Skip this step if you don't see the option.)
2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
3. Turn off your Mac.
4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
5. Turn on your Mac.
6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
7. Enable Apple Watch Unlock in 1Password (1Password > Preferences > Security > Check "Apple Watch").

If that still doesn't resolve the issue then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/131858/apple-watch-unlock-stopped-working
• Your forum username: benmattison
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!