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Forum Discussion
benmattison
3 years agoOccasional Contributor
Apple Watch Unlock Stopped Working
Hi,
I have a newish M1 MacBook Pro and a Apple Watch. When I first installed 1Password on it, unlocking with Apple Watch worked perfectly but at some point it stopped prompting me and I haven't been able to bring it back with my usual routine, which are turn it off in 1Password, turn off "Use Your Apple Watch to Unlock Your Mac," and then turn them both on. Any other steps to suggest?
1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: macOS 12.4
Browser:_ Not Provided
- Former Member
I followed the steps (removed apple watch unlock, cleared auto unlock entries, shut down mac, rebooted apple watch, restarted mac and then checked the unlock with apple watch preference) and cannot get my apple watch to unlock 1password. 1password needs to figure this out so we don't have to jump through so many hoops to get the autounlock working.
- JamesHendersonNew Contributor
1P_Dave I've had it working OK for the last 24 hours and time will tell. I did a lot of research online and find a page that seems to have worked (as I wrote time will tell).
FutureOak if it helps, these were the instructions...
* settings ➜ privacy & security ➜ general and uncheck open with apple watch.
* Open Keychain Access, under View menu make sure 'show hidden items' is enabled.
* Search for 'auto unlock' select all the auto unlock entries, right click and delete them.
* Search for 'autounlock' select all the autounlock entries, right click and delete them (some will instantly reappear).
* Restart your Mac.
* Open settings ➜ privacy & security ➜ general and make sure your apple watch is unlocked and your iphone is unlocked and both near the mac. Then check open with apple watch.The instructions for setting are different on Ventura (settings ➜ Login Passwrod)
- 1P_Dave
Moderator
I'm sorry that you're still having trouble with Apple Watch unlock. If other apps are being affected as well, not just 1Password, then it sounds like something that might be worth reporting to Apple Support.
Out of curiosity, does this happen when you wake the Mac from sleeping? If you leave the Mac running and prevent it from sleeping for 10-30 minutes then does Apple Watch unlock eventually start working again on it's own? There's an issue with Apple Watch unlock after sleep that our developers are tracking where this might occur.
I look forward to hearing from you.
-Dave
ref: dev/core/core#18393
- JamesHendersonNew Contributor
I'm not sure what is causing it, but it happens every day.
It's not 1Password though as my other apps also stop responding. I guess it is another app interfering but it'll take ages to work out which one.
To fix, I have to switch it off/on in Apple > System Settings > login Password. - FutureOakNew Contributor
I've got the same issue as JamesHenderson
Apple Watch working well with macOS itself, but 1Password keeps forgetting (or not getting told) that the Apple Watch is available for unlock.
MacBook 15" 2019 (intel)
macOS 13.0.1
1Password for Mac 8.9.8 (80908009) - GreyM1P
1Password Team
JamesHenderson – Interesting! That would confirm our hypothesis, then. If you get a chance to try it in another user account on your Mac, I'd be really curious to see if that makes a difference or not. That's only if you have the time, of course. :)
- JamesHendersonNew Contributor
GreyM1P My apologies, it just went off again and Banktivity also stopped.
- GreyM1P
1Password Team
JamesHenderson — Thanks! The fact that it takes a "global" toggle in System Settings to get Unlock With Apple Watch working again, rather than anything in 1Password's Settings suggests that it may be something with macOS, but I'll be keen to see how you get on. :)
- JamesHendersonNew Contributor
1Password will only "know" that an Apple Watch is paired with your Mac if macOS tells it so.
I remember other apps (eg: Banktivity) working fine with my watch after 1P had stopped. However I will specifically check for this next time 1P stops working.
- GreyM1P
1Password Team
1Password will only "know" that an Apple Watch is paired with your Mac if macOS tells it so. There's no way for 1Password to find out that information on its own. If you're finding that macOS is repeatedly not passing that information along to 1Password, try making another user account in macOS to see if that helps. If it doesn't, that would suggest the issue is system-wide, and at that point, I'd have to defer to Apple Support for some more help on that: Contact Apple for support and service - Apple Support.
Let me know how you get on with that testing. :)