Hi, I have a newish M1 MacBook Pro and a Apple Watch. When I first installed 1Password on it, unlocking with Apple Watch worked perfectly but at some point it stopped prompting me and I haven't been able to bring it back with my usual routine, which are turn it off in 1Password, turn off "Use Your Apple Watch to Unlock Your Mac," and then turn them both on. Any other steps to suggest? 1Password Version: 8.8.0 Extension Version: Not Provided OS Version: macOS 12.4 Browser:_ Not Provided

Hello everyone, Our development team is having trouble reproducing the intermittent Apple Watch unlock behaviour that you reported when using the latest version(s) of watchOS (9.5.2) and macOS (Ventura 13.4.1). We'd like to know if you're still experiencing the issue and, if you are, to let us know what versions of watchOS and macOS you're currently running. If you're not already on the latest version of both watchOS (9.5.2) and macOS (Ventura 13.4.1) you can update to them by following these steps: Update macOS on Mac - Apple Support Update Apple Watch software - Apple Support (CA) (You might need to update to the latest version of iOS before you can update watchOS.) Let me know if you can still reproduce the issue, and what specific versions of watchOS and macOS you're running, and I can pass along your report to our development team. -Dave ref: dev/core/core#18393

Hello benmattison! 👋 I'm sorry to hear that Apple Watch unlock for 1Password is not working on your Mac. Are you still able to use the Apple Watch to unlock the Mac itself? If you are then can you try these steps in order: Disable Apple Watch Unlock in 1Password for Mac (1Password > Preferences > Security > Uncheck "Apple Watch"). (Skip this step if you don't see the option.) Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac") Turn off your Mac. Restart your Apple Watch: Restart your Apple Watch - Apple Support Turn on your Mac. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac") Enable Apple Watch Unlock in 1Password (1Password > Preferences > Security > Check "Apple Watch"). If that still doesn't resolve the issue then I'd like to ask you to create a diagnostics report from your Mac: Sending Diagnostics Reports (Mac) Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/131858/apple-watch-unlock-stopped-working Your forum username: benmattison Please do not post your diagnostic report to the forum. This is for your privacy and security. The report will be in zip format. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thanks, 1P_Dave. Yes, the Apple Watch is still unlocking the Mac. Thanks for the detailed instructions! This is my work machine and I am out of the office this week but I'll try it when I'm back.

benmattison Sounds good. I'll keep an eye out for your diagnostics report in case the steps don't resolve the issue. 🙂

benmattison Sort of the same issue with my MacBook Air 2020; 1 Password doesn't show any "Apple Watch" setting in the security section. I'm running 80900001 beta channel. As you can see from the screen shot, there's no such setting. Am I doing something wrong? Open with Apple Watch was working great just a few days ago. - Dan

Apple Watch Unlock Stopped Working

JamesHenderson
New Contributor
3 years ago
Hi,

I have been having this problem every day for several days now. Each time, my Apple Watch continues to unlock my Mac just fine and, each time, going to settings > login password > Apple Watch fixes it (I am on Ventura with the confusing new Settings layout).

It is very frustrating to have to do this every morning. I assume this is a 1P problem as unlocking my Mac with my watch is always OK.

Is this problem recognised by the devs as something that needs to be addressed?
1P_Dave
Moderator
3 years ago
billdavies

Let us know if the steps don't resolve the issue and we can help further. 🙂

-Dave
benmattison
Occasional Contributor
3 years ago
Ah ha!
billdavies
New Contributor
3 years ago
It is in System Preferences -> Login Password. No longer in the Security & Privacy one.
billdavies
New Contributor
3 years ago
I started down that path, but so far I cannot even find the Unlock With Apple Watch - Security preference in MacOS Ventura. They completely changed the System Prefs.
benmattison
Occasional Contributor
3 years ago
billdavies Please see the instructions in the second post in this thread—basically turn everything off, restart both Mac and watch in the correct order, then turn everything on. That worked or me and it has been consistently working since.
billdavies
New Contributor
3 years ago
I have the same issue. It was working and now it is not. I went to 1Password -> Preferences -> Security
and there is not even a check box mentioning Apple Watch anymore. I am running Ventura on iMac Pro.
andrew_l_1P
1Password Team
3 years ago
Glad to hear it, @dbarnett!

Thank you for your kind words. If you ever have any questions in the future, we're here to help. 😊
Former Member
3 years ago
UPDATE

benmattison andrew_l_1P

TL;DR: It worked!

Thank you for your quick responses and your kindness. I followed the instructions given by 1P_Dave and all is well. What a great community--but then you already knew that!

Cheerily,

Dan
Former Member
3 years ago
benmattison Sort of the same issue with my MacBook Air 2020; 1 Password doesn't show any "Apple Watch" setting in the security section. I'm running 80900001 beta channel. As you can see from the screen shot, there's no such setting. Am I doing something wrong? Open with Apple Watch was working great just a few days ago. - Dan