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Forum Discussion
Autofill Freezes or take 60 seconds to load on Safari on iOS and iPadOS
I use an iPhone 8 and iPad Pro 10.5" using the most up to date system and 1Password software. Unfortunately, since updating to iOS 15 / the newest 1Password update the autofill feature for safari and other apps is essentially no longer usable for a normal work flow.
When attempting to use the autofill function or click on the "key" icon on the right side of the autofill toolbar, Safari freezes and I have to quit app completely or restart my phone. I have noticed if I wait about a minute the autofill options for 1Password log ins finally load, but waiting a minute for the system to unfreeze or load is way too long. I use the standard 1Password Families subscription, no dropbox link, etc.
Wondering if anyone else has experienced this issue or if there is a patch on the way. Thanks.
1Password Version: 7.8.3
Extension Version: newest
OS Version: iOS 15.0.1
Jack_P_1P1Password Team
Hi @nnnn959lou771:
We've been investigating reports of AutoFill taking a while to load fully. To get some more insight as to what might be happening, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/123979/autofill-freezes-or-take-60-seconds-to-load-on-safari-on-ios-and-ipados#latest
- Your forum username:
nnnn959lou771
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
